General contract conditions

You will be able to view and control the selected product and/or products by following the purchase and/or contracting instructions on the website. At the moment of selecting the product and/or item on the website, you will be able to view the product features and its price. Additionally, we will specify whether VAT is included in the final price of the selected product or item, as well as the contracting conditions, including information related to shipping costs. VAT is included in the price.

Once the selection of products and/or items is completed, you must proceed to payment. Before confirming the payment, we will inform you again of the price of the products and/or items you have selected, specifying whether VAT is included in the final price of the selected product or item, the contracting conditions, including information regarding the delivery date of the selected product and/or products, and we will also indicate whether there are any shipping costs, specifying their amount. In any case, you will be informed of the shipping costs for the product and/or products you have purchased if these are not included in the final purchase or contracting price of the selected product or item.

Additionally, you will receive information regarding the possibility of applying discounts. At this point, you may continue shopping or proceed with payment and/or contracting.

2.- To carry out the contracting and payment of the product, you must fill out a form with the requested information. The data that are mandatory for proceeding with the purchase and payment will be marked with an asterisk. You must specify the shipping details by providing a delivery address.

Once the mandatory personal data in the contracting and payment form are filled in, you must accept the contracting and purchase conditions by checking the corresponding box. Additionally, you must expressly accept the processing of your personal data for the purpose of acquiring and/or contracting the products on the website by checking the privacy policy and personal data processing box.

You may also request, by checking the corresponding box, to receive newsletters and offers from the company/entity. And confirm the billing address.

3.- The accepted payment methods by the company/entity are:

Visa

Master Card

American Express.

4.- The company/entity considers the security of its customers fundamental […]. Therefore, to protect the transmission of confidential information, the website uses a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects economic transactions and data flow (name, address, credit card number, etc.), allowing operations to be conducted securely. For payment with Visa and Mastercard credit cards, the customer must have Secure Electronic Commerce (CES) payment activated. You can distinguish if the Secure Electronic Commerce protocol is activated by the VISA "Verified by VISA" and Mastercard "Mastercard Secure Code" logos. In all operations, the system validates with the issuing bank of the card being used, requesting a key / PIN / signature / security code that the customer must have, which along with the card number, expiration date, and the 3 digits on the back guarantees the security of the operation. This key / PIN / signature / security code is called the CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card data will be absolutely confidential (neither the company/entity nor third parties will have access to them).

If payment is denied through the card, the contracting of the product will be automatically canceled, and the customer will be informed of the cancellation by electronic means.

5.- Finally, you must confirm the contracting and/or acquisition of the selected products and/or items.

V. PRODUCTS AND/OR ITEMS. LEGAL WARRANTY.

The product and/or item is offered on the website with as accurate a description as possible of its characteristics. Additionally, this description includes information related to after-sales services for the contracted product or service, if applicable, and the conditions of the after-sales services. In any case, information about the commercial guarantees of the product or service and their conditions is provided.

Period for manifesting lack of conformity.

You are informed that the time limits for manifesting lack of conformity with the product and/or service will apply as provided, as appropriate, in Royal Legislative Decree 1/2007, of November 16. Likewise, if we are faced with one of the exceptions mentioned in article 114.2 of Royal Legislative Decree 1/2007, of November 16, the provisions in this section will not apply.

 

VI. PRICE AND AVAILABILITY OF PRODUCTS AND/OR ITEMS.

The prices applicable to each product are published on the website and indicated on each product. Product prices are shown in euros.

Prior to your acceptance of the contracting and/or acquisition operation, the prices of each selected and/or contracted product will be clearly specified, as well as the expenses applicable to the operation and any promotions or discounts that may apply.

The company/entity reserves the right to modify its prices at any time. In case of price modification, products will be invoiced according to the price in effect at the time of contracting and/or acquisition registration.

Any payment made to the company/entity will result in the issuance of an invoice in your name.

For any information about the contracted and/or acquired product, you should contact via email at [email protected]., indicating your client/user data in the subject of the message.

VII. DELIVERY TIMES AND SHIPPING COSTS.

Delivery times will be provided at the time of formalizing the contract and will depend on the selected shipping method.

Shipping costs appear on the website at the time of purchase and/or contracting.

VIII. OFFERS.

Offers are properly marked. The products and/or items offered on the website will be available until any modification related to the product occurs, which will be notified one week in advance.

IX. RIGHT OF WITHDRAWAL

The customer/user as the contracting party acquires the status of consumer and user, and in accordance with article 68 of RD 1/2007, of November 16, has the right of withdrawal, having a period of 14 days for this purpose. According to article 71 of RD 1/2007, since the object of this contract is the acquisition of a product, the period to exercise the right of withdrawal will start counting from the date of receipt of the product.

To exercise the right of withdrawal, the customer may use any of these means:

a) By telephone at 971 73 95 96.

b) By mail to the address c/Cal Jutge, 7, 07007, using the withdrawal form that the customer can download here, which can also be sent by email. In this case, the customer must put WITHDRAWAL in the subject.

WITHDRAWAL FORM (You only need to complete and send this form if you wish to withdraw from the contract)

TO THE ATTENTION OF: MEDICALRENT TN, S.L. with VAT number: B10668499, address: c/Cal Jutge, 7, 07007.

...

Hereby I notify you that I withdraw from my sales contract of the following good(s) with reference no.

Reference no.

Reference no.

Belonging to order no.:

Purchase date

Buyer(s) name

Buyer(s) address

If the shipping address is different from the buyer's, please fill in the following details:

Recipient's name

Recipient's address

Consumer(s) signature

 

Date

 

 

 

X. RETURNS.

You have 14 days to change your mind and return the item in its original condition.

Return process

1. As the first step, please send us an email with "Return" in the subject line. Don’t forget to specify the order number and the reason for your return.

2. Place the items in the original packaging and securely seal the package. Send your package to us by mail.

3. Once we receive your package, we will promptly process an exchange or issue a refund to your account according to our return conditions.

Refund method

The refund will be made using the original payment method.

Product conditions

• We do not accept exchanges or returns of used items.

• Returned items must be in good condition and in their original packaging. We do not accept returned items that are used, damaged, or altered.

• We will not accept the return of items without prior contact with us.

• We do not accept packages returned via cash on delivery. Return shipping costs are non-refundable.

• All sale items are non-returnable and non-refundable.

Refund contact information

MEDICALRENT TN, S.L.

c/Cal Jutge, 7 , 07007

Palma de Mallorca, Balearic Islands, Spain

+34 971 73 95 96

[email protected]

ATTENTION: For any return, please contact our customer service before sending the package. We do not accept items returned directly without prior contact.

As a small company, we require the customer to pay the return shipping cost if the order was shipped for free.

 

XI. PROFESSIONALS

If you are a professional or businessperson, the provisions of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, will not apply to this contract. In any case, if you are a professional or businessperson, the clause regarding the right of withdrawal and/or return will not apply to this contract.

XII. CONTRACT FORMATION

Contracts will be understood to be formed and will produce all legal effects when consent and the other necessary requirements for their validity concur. They will be governed by the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), articles 23 and 24, the Civil Code, the Commercial Code, and other applicable civil or commercial regulations. If you are a consumer, this contract will be understood to be formed at the place where you have your habitual residence. If you are a professional or businessperson, this contract will be understood to be formed in the locality of the registered office and/or establishment of the company/entity.

XIII. MODIFICATION

The company/entity reserves the right to modify or replace these terms and conditions if new economic, commercial, regulatory, and/or extraordinary circumstances arise that affect the sale of the product and/or provision of the service and/or related aspects that justify the modification of these terms and conditions. Any unilateral modifications to these conditions for justified reasons will not affect the terms and conditions of those products, services, or promotions contracted prior to any modification.

XIV. LIABILITY REGIME

The company/entity will not be responsible for problems arising from lack of access or issues inherent to Internet connectivity or power networks when these originate from causes beyond its control or causes that could not have been foreseen by the parties, or even if foreseeable, the company/entity has made all reasonable efforts to avoid them or they are considered force majeure or fortuitous causes.

The company/entity will in no case be liable for delays or failures to perform its obligations if such non-performance is due to force majeure, in accordance with Article 1,105 of the Civil Code. This circumstance will be communicated to the other party as soon as possible. Agreed delivery times will be extended by at least the duration of the force majeure event. If the force majeure event lasts more than three (3) months, either party may terminate these terms and conditions.

XV. INTELLECTUAL PROPERTY PROTECTION

MEDICALRENT TN, S.L. owns the domain and website. The trademark is duly registered in the name of MEDICALRENT TN, S.L. Likewise, the website, including but not limited to its programming, editing, compilation, designs, logos, text, and/or graphics, is the property of MEDICALRENT TN, S.L., and is protected by national and international intellectual and industrial property laws.

Access to the website by the user does not grant any ownership rights over it. MEDICALRENT TN, S.L. will exercise the legal actions provided against those who knowingly and without authorization carry out any of the detailed acts.

XVI. APPLICABLE LAW AND JURISDICTION

These general conditions shall be governed and interpreted according to Spanish law in all matters not expressly provided for. The parties submit to the jurisdiction of the competent courts and tribunals for any issues or actions arising from the provision of the website's services and contents, and regarding the interpretation, application, compliance, or non-compliance with these general conditions. In the case that the user has consumer status, the competent courts and tribunals will be those provided for in current consumer legislation.

XVII. PERSONAL DATA

In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 and Organic Law 3/2018 of December 5, on Personal Data Protection and Guarantee of Digital Rights, the following information on the processing of your personal data is provided: Controller: MEDICALRENT TN, S.L. VAT Number: B10668499 ADDRESS: c/Cal Jutge, 7 , 07007. PURPOSE: At MEDICALRENT TN, S.L., we process the information you provide in order to sell the contracted products, issue their invoices, and manage the sending of information and commercial prospecting.

.

LEGAL BASIS:

The processing of your personal data is based on the execution of a contract in which the data subject is a party or for the application at their request of pre-contractual measures, and in any case, you have given your consent to process your personal data for one or more specific purposes, in accordance with the provisions of the GDPR EU 679/2016 (ART. 6.1.A. B) and Organic Law 3/2018 of December 5, (LOPDPGDD). The Information Society Services Law 34/2002, articles 20 and 21, applies to sending commercial offers via telecommunications.

The prospective offering of products and services is based on the consent requested from you without the withdrawal of this consent conditioning the product acquisition and/or service provision contract in any case. There is an obligation to provide personal data, and otherwise, the service cannot be provided and/or the product sold and/or the requested offer provided. Consent is required to make prospective offers and send commercial information.

RECIPIENTS:
Data will not be disclosed to any third party outside the Entity, except where legally required. However, we inform you that third-party providers may have access to your personal data as data processors within the provision of a service for the Data Controller Entity. Furthermore, the Entity may make data transfers or disclosures to meet its obligations to Public Administrations as required by current legislation. No data transfer to third countries is foreseen.

RIGHTS:
Data subjects have the right to access their personal data, request the rectification of inaccurate data, or request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Under certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

Likewise, for reasons related to their particular situation, data subjects may object to the processing of their data, in which case their personal information will cease to be processed for those purposes to which they have objected. Where technically possible, data subjects may request the portability of their data to another Data Controller.
To exercise these rights, data subjects may contact MEDICALRENT TN, S.L. by postal mail, attaching a copy of an identity document (ID), at c/Cal Jutge, 7 , 07007 or via email at [email protected].